Learn how we collect, use, and protect your personal data to ensure your trust and security.
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Effective Date: January 1, 2025
Last Reviewed: January 1, 2025
Next Scheduled Review: January 1, 2026
Homoeopathic Foundation Bangladesh (HFB) is Bangladesh’s #1 government-approved homeopathic foundation, hospital, and pharmacy, established in 2004. For more than two decades, HFB has been dedicated to ethical practice, transparency, and compassionate patient care.
This Privacy Policy sets out how HFB protects personal information. It provides a detailed explanation of the types of data collected, how that data is used, stored, and safeguarded, and the rights of patients and users. Our practices comply with Bangladeshi law, including ICT and Digital Security legislation, as well as international standards such as the General Data Protection Regulation (GDPR).
We collect only information necessary to deliver safe, effective healthcare. This may include:
Personal details: name, phone number, email, address, date of birth, and identification documents when required.
Medical details: symptoms, prescriptions, consultation history, test results, allergies, and physician notes.
Appointment and payment information: booking details, rescheduling records, payment confirmations, and refund data.
Technical data: device type, IP address, browser information, login metadata, and cookies for functionality.
Communication records: messages or inquiries submitted by phone, email, or online forms.
Each data element is collected for a specific purpose. We do not gather unnecessary or unrelated information.
We use collected information to:
Schedule, manage, and confirm appointments.
Ensure accurate diagnoses, personalized treatment, and safe prescriptions.
Process pharmacy orders, deliveries, and refund requests.
Manage patient accounts within our systems.
Gather anonymous feedback through surveys.
Improve website usability, hospital services, and overall patient experience.
Conduct compliance audits and anonymized research.
We never use your data for advertising or unrelated marketing. Optional communications, such as newsletters or health campaigns, require your explicit consent.
We apply strict safeguards to ensure patient confidentiality:
Encryption: data is encrypted during storage and transfer.
Role-based access control: only authorized, licensed professionals can access sensitive data.
Secure servers: information is hosted on secure servers with firewalls and monitoring.
Audits and monitoring: regular internal and external reviews to verify compliance.
Breach response: affected patients and regulators are notified within 72 hours of a breach.
Staff training: all staff receive regular data privacy and protection training.
Data is shared only when necessary and under controlled conditions:
With HFB doctors providing direct care.
With pharmacies and laboratories for prescriptions or tests, with patient consent.
With regulators, courts, or public health authorities when legally required.
With financial institutions for secure payment processing.
HFB does not sell patient information to advertisers or unverified third parties.
As a patient or user, you are entitled to:
Access: request a copy of your health records.
Correction: request updates or amendments to your information.
Deletion: request deletion of records, unless retention is legally required.
Restriction or objection: limit or object to specific uses of your data.
Transfer: request secure transfer of your data to another provider.
Withdrawal of consent: revoke previously given consent for optional data use.
We aim to respond to all valid requests within 30 days.
HFB does not knowingly collect information from children under 13 without verified parental or guardian consent.
Sensitive data, such as reproductive health, mental health, or infectious disease records, is subject to heightened protection. Disclosure occurs only with explicit patient authorization.
Medical records are kept for a minimum of seven (7) years in line with Bangladeshi law.
After this period, records are securely deleted or anonymized.
Early deletion requests may be honored if not prohibited by law.
Our website uses cookies to enhance your experience:
Essential cookies: required for login and navigation.
Functional cookies: remember booking preferences and form inputs.
Analytical cookies: provide anonymous statistics on usage.
You may disable cookies in your browser, but some functions may not work correctly without them.
Although HFB is based in Bangladesh, we align with international frameworks such as GDPR:
Consent: always obtained prior to collection.
Right to erasure: patients may request deletion of their records.
Portability: patients can request data transfer to another provider.
Transparency in breaches: any breach is disclosed within 72 hours.
This compliance supports both local and international trust in our services.
Personal and medical data is always treated with confidentiality.
Information is encrypted, securely stored, and restricted to authorized users.
Records are retained for seven years and deleted thereafter unless required by law.
HFB will never sell or misuse patient data.
Patients have enforceable rights to view, correct, delete, or transfer their data.
HFB’s policies are designed to meet both Bangladeshi and international standards.
This Privacy Policy is reviewed annually. Updates may occur when legal requirements, technology, or services change. Major changes will be published on the HFB website and communicated directly to registered patients where appropriate.
